FAQ

Abuja is usually 1–2 working days. Everywhere else in Nigeria is 2–5 working days. We dispatch within 24 hours of confirming payment, and we send you the tracking details on WhatsApp as soon as it leaves us.

Within Abuja, delivery is estimated via Bolt Dispatch and confirmed on WhatsApp. Outside Abuja, delivery costs ₦5,500. Abuja delivery is added once the dispatch estimate is confirmed.

Not as a standard option yet, but we've done it on request. Message us on WhatsApp with your country and what you want and we'll quote you.

Yes, by arrangement. Pick "Pickup" at checkout and we'll agree a date and time with you on WhatsApp, within Mon – Sat, 9am – 7pm. We don't run a walk-in shop, so please don't set out before we've confirmed a slot. Pickup isn't available on preorders, since the stock isn't in hand yet, and the checkout will hide the option if there's a preorder in your bag.

Choose a size on the product page before adding a tee to your bag. If you're unsure about the fit, use Order on WhatsApp to ask about that design and confirm the size and measurements before paying.

Deliberate. You build your bag here, we generate your invoice, and the order lands in our WhatsApp. We confirm stock and sizing with you in the chat, then send payment details. It means nothing gets sold twice and nobody pays for something that turns out to be gone.

Bank transfer to the account we send you on WhatsApp, against the invoice number on your order. We dispatch once it clears.

We reply within a few hours during opening hours. If it's been longer, message us again on 0815 322 2815 with your order reference, which starts with UCS.

Yes, as long as we haven't dispatched. Reply in the same WhatsApp thread with your reference and tell us what to change.

The piece is available and reserved for you, it just hasn't reached Nigeria yet. You place the order now and we ship it to you once it lands.

After the preorder closes we process all orders, source the correct phone models and designs, complete quality checks, and ship them to Nigeria before dispatching to customers. This usually takes around 20 days or less.

Once you've paid, the order is confirmed and we start sourcing it, so it falls under the refund policy and we can't refund it. Ask us anything you're unsure about before you send payment.

No, not once an order has been processed or shipped, and not for change of mind, sizing issues or personal preference. Please confirm every detail with us before you pay. The full refund policy is on the policies page.

Only if we sent the wrong item, we sent the wrong size, or there's a clear production or manufacturing defect. Report it within 48 hours of delivery with clear evidence such as photos. We can't exchange for change of mind, a size you picked yourself, or normal wear and tear.

Send us photos on WhatsApp with your order reference within 48 hours of delivery. A clear manufacturing defect is covered by the exchange policy and we'll sort it out with you.

Tell us as soon as you know. Give us correct delivery details up front and be reachable. If an item isn't delivered, picked up or received within one month of purchase because we couldn't reach you or delivery kept failing, it becomes forfeit, with no refund or replacement.